Customer Service Coming Right Up A Thematic Analysis On...

Great Customer Service Coming Right Up: a Thematic Analysis on Factors that Influence Customer Satisfaction By Ricky Poche’ Jr. ABSTRACT The abstract should be double spaced and indented. It should contain a summary of what you did and what you found. It is double spaced. APA manuals will show Keywords: listed after the abstract. We’re not doing that for the 498 thesis. Notice also that the word Abstract above has been bolded and is all caps. INTRODUCTION Going out to eat is something that most people do multiple times a week. Whether it is take-out, dine-in, or fast food each of these are some sort of restaurant. All paying customers have expectations when going to a restaurant. There are factors that are†¦show more content†¦This has typically involved an exploration of the relationships between specific service features including food quality, dining atmosphere, waiting times, server attentiveness, and politeness and customer satisfaction and loyalty† (pg. 502). LITERATURE REVIEW Soriano (2002) stated, â€Å"Customer satisfaction is considered as a factor encouraging customers to use the service again, though there is no guaranty that a satisfied customer will return for a repeat purchase† (pg. 1056). Recent studies indicated that food, physical environment, and employee service are each vital components in forming perceptions of restaurant quality. (Chow, Lau, Lo, Sha, Yun, 2007; Jang Namkung, 2009; Namkung Jang, 2008; Ryu Han, 2010). Food quality plays an influential role in determining customer satisfaction. Varieties of research have also cited service quality in restaurant setting, as an important determinant of customer satisfaction (Kim, W., Ng, Kim, Y., 2009) and its satellite outcomes like return intention (Weiss, Feinstein Dalbor, 2004). There is a close link between service quality and customer satisfaction (Tam, 2000). Wansoo (2009) shows us that customer orientation at the employee level is the extent to which an employee seeks to inc rease long-term customer satisfaction (Saxe Weitz, 1982). In service businesses, the service employee and the service are often regarded asShow MoreRelatedBusiness Strategies Of Tesco PLC24572 Words   |  99 Pagesnot previously been accepted in substance for any degree and is not being concurrently submitted in candidature for any degree. STATEMENT 1 This thesis is the result of my own investigations, except where otherwise stated. The correction services have been used, the extent and nature of the correction is clearly marked in a footnote(s). Other sources are acknowledged by footnotes giving explicit references. A bibliography is appended. STATEMENT 2 I hereby give consent for my thesisRead Moredigital marketing impact on consumer buying behavior13654 Words   |  55 PagesMarko Merisavo The Effects of Digital Marketing Communication on Customer Loyalty: An Integrative Model and Research Propositions HELSINKI SCHOOL OF ECONOMICS WORKING PAPERS W-400 Marko Merisavo The Effects of Digital Marketing Communication on Customer Loyalty: An Integrative Model and Research Propositions Marketing February 2006 HELSINGIN KAUPPAKORKEAKOULU HELSINKI SCHOOL OF ECONOMICS WORKING PAPERS W-400 HELSINGIN KAUPPAKORKEAKOULU HELSINKI SCHOOL OF ECONOMICS Read MoreDescribe Aidas Theory of Selling15537 Words   |  63 Pagesinitials of five words used to express it (attention, interest, desire, action, amp; satisfaction) is basis for many sales amp; advertising texts amp; is the skeleton around which many sales training programs are organized. During the successful selling interview, according to this theory, the prospects mind passes through five successive mental states: attention, interest, desire, action amp; satisfaction. Implicit in this theory is the notion that the prospect goes through these five stagesRead MoreMarketing Management Sample Exam14972 Words   |  60 Pages|[pic] |Marketing includes product decisions, pricing strategy, PR and distribution. |    Onderkant formulier Marketing comprises the product decisions, pricing, promotion and distribution of products, services or ideas, all attuned to the market. Bovenkant formulier |2 |Karin van der Bloem, an entrepreneur who runs a printing business, Drukkerij Letteren in Amsterdam, has 24 employees. Most are | | |hired to do the printing work for theRead MoreThesis About Call Center Agents14127 Words   |  57 PagesBPO companies here in our city. BPO or business process outsourcing involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Employees who work under these companies are referred as call center agents or customer service representatives. Any graduates here in the Philippines has once in a while heard things related to call center companies, etc. Undergraduates, unemployed graduates of nursing almost exclusivelyRead MoreBrand Image10222 Words   |  41 Pageseach other. There are many papers that try to theorise the concept of â€Å"image†, but only a few take into account how to measure this construct. Just to provide some examples, most of the studies which introduce the concept of image in the customer satisfaction/service quality models (e.g., Martinez Pina, 2005), measure it with attitude scales (usually a Likert one), and do so without consideration of any possible alternatives. The aim of this paper is to review the most important published methodsRead MoreBecoming an Entrepreneur5446 Words   |  22 Pages Implementing the business idea Business opportunity recognition ..........................................................p.6 Business Profile ....................................................................................p. 7 Feasibility Analysis ..............................................................................p.8 Plans for further growth and development ..........................................p. 16 REFERENCES ...........................................................Read MorePerceived Effectiveness of Pizza Hut’s Hate Late Campaign in Sustaining Brand Awareness18287 Words   |  74 Pagesmy magnanimous Creator/Best friend/Confidante/Companion/Supporter/Critic Thank you for giving me strength and wisdom throughout my college life. When I thought I cannot make it and when I reached rock bottom, you are always there to lead me to the right way. I give my utmost gratitude and appreciation to you. I offer you my life and everything I have because I know you will never leave my side! To my Ï‹ber-supportive and loving parents What can I say?! This is it! I’m graduating ON TIME! (hehe!) ThankRead MoreMarketing Management 14th Edition Test Bank Kotler Test Bank173911 Words   |  696 Pagesincreasing demand for goods and services. C) It helps to build a loyal customer base but has no impact on a firms intangible assets. D) It is more important for bigger organizations than smaller ones. E) It is seldom used by nonprofit organizations. Answer: B Page Ref: 4 Objective: 1 Difficulty: Easy 2) ________ is the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value. 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The Negative Influence of Visual Arts in Time of War Essay

Visual arts have been around for many centuries. In fact, theses arts have dated back to the very beginning of civilization. They go back to the Paleolithic Age, when artists used cave paintings to express the feelings and emotions of people of this time era. These eye-pleasing pieces of art have been used in different ways throughout history. Art has been used to portray and bring out negative feelings towards war and other forms of political violence. The tactic of swaying people through art has become very popular in times, especially when it comes to the topic of war. Opinions of other citizens in the United States and other countries around the world have become highly dependent on the visual arts, such as propaganda. Visual arts†¦show more content†¦The painting, Guernica, in 1937 was put in the Paris World’s Fair Exhibition, where it received much praise and criticism. This painting influenced people to be more anti-war and anti-violence. Fig. 1: â€Å"Pi casso’s Guernica† http://www.wikipaintings.org/en/pablo-picasso/guernica-1937 Picasso himself knew that his painting would be used to depict, and even gain support for those affected by the bombings. In 1945 Picasso states, â€Å"What do you think an artist is? An imbecile who has only eyes if a painter, ears if a musician, or a lyre at every level of the heart if at the same a political being constantly awake to harrowing, their image. How would it be possible to lose interest in other people, and, in the name of what carapace of nonchalance, to remove oneself from a life they bring you so copiously? No, painting is not made in order to decorate apartments. It is an instrument of offensive and defensive war against the enemy.† (qtd. in Leighten 2) In this quote, Picasso challenges the receiver of this statement to think of artists as more than a â€Å"hand† or â€Å"ear.† Picasso believed when an artist removes themselves out of everyday life, they have a less chance of making an impact on the world. In Picasso’s quote, he states that an artist is just as important, if not more, than many people are led to believe. He understands and expresses that visual art aren’t usedShow MoreRelatedThe Works Of Anonymous Street Artist1557 Words   |  7 Pagesstreet art is a form of visual culture and propaganda by defining propaganda and comparing his works to previous examples of visual manipulation in history, such as pro war posters during World War I and II. Chapter 2 will further explore the nature and intention of the artist, focusing on the content of his work as well as the political, social and religious context they display. Furthermore, chapter 3 will focus on the public reception Banksy’s works have received, both positive and negative and howRead MoreAnti-Rationalism : John Cages Anti-Rationalism974 Words   |  4 Pagescould â€Å"just be†. In 1938, he interested in exploring music upon the abs olute time rather than musical time. It is really hard to define Cage’s aesthetic style, but it was a new direction of modernism. E.g. 4’33’’ (both in music and installation) Rather than a musical composition or visual installation, the work 4’33’’ is a concept in art history. Therefore, I think there is no need to separate music and visual art. To be honest, 4’33’’ is the silence within 4’33’’ that presents ideas to theRead MoreComparing Dada to Pop Art Essays1420 Words   |  6 Pagesto Pop Art In this essay I will compare the Dada and Pop Art movements by depicting the characteristics of each art period, their style and social conditions that may have influenced the creation of each movement. 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It could have been avoided, and it was a diplomatically botched negotiation,† once said Richard Holbrooke, an American diplomat. Many people worldwide agree with Mr. Holbrooke, believing WWI to be a waste of human lives. Known for its ridiculous start, fueled by the assassination of Archduke Ferdinand, and its huge impact on numerous countries earned it the title of the Great War. Though many people consi dered it pointless and as a war with manyRead MoreExpressionism, Constructivism, And Expressionism1278 Words   |  6 Pages Czechoslovakia, a city that is connected to Paris, Berlin, and Moscow by rail had artists and photographers that quickly absorbed the influences of Cubism, Constructivism, and Surrealism. Photographers and painters in Prague readily involved themselves with the pictorial and philosophical problems caused by these modern movements. Jaromà ­r Funke was the most accomplished photographer to emerge in Prague in the 1920s and 1930s. Influenced by Cubism and constructivism, he devised numerous ways in whichRead MoreYearly Outline of Communication Design974 Words   |  4 Pagesthe proto-Cubist Les Demoiselles d’Avignon and Guernica, a depiction of the German bombing of Guernica during the Spanish Civil War. In 1890 Picasso was training with his father. Then in 1893 juvenile standard of his first works falls away. In 1894 Picasso career as Pinter had started to begin. When it came to 1897 Picasso’s realism became tinged with Symbolist influence, in series of landscape paintings rendered in non-naturalistic violet and green tones. From 1899 to 1900 was said to be his modernistRead MoreThe Era Of World War I Essay1256 Words   |  6 PagesEuropean influences were becoming avaricious for more, eventually leading to the start of World War I. On the other side of the world we had America rising as a global supremacy, creating its way to a worldly control. Because of these chaotic matters, society was shifting towards a new direction. The Art World with its artists and writers also responded to this conversion as well. The destruction and cruelty of War altered the lives of several European artists, brought an end to several art movementsRead MorePoetry And For Du Fu999 Words   |  4 PagesDu Fu uses extensive range of natural symbols in his poetry and for Du Fu, â€Å"manipulation of these [natural] symbols was a significant part of his art † (McMullen 200). Throughout this poem, he uses a lot of natural symbolism to reinforce his emotional intuitive. The images he use all not all visual imagery as he uses visual that appeals to all our senses. The use of imagery in his poem helps reader get a sense of Also, with the use of imagery it make this poem more understandable and easier forRead MoreThe Harlem Renaissance Is Embraced As One Of The Most Influential1412 Words   |  6 PagesAfrican American culture. 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Federalist Essay Example For Students

Federalist Essay The Constitution came out to a world full of criticism. To put to sleep many of the objections that the critics had to the Constitution a number of those in favor of it such as Hamilton, Madison and John Jay wrote the Federalist. While there were many arguments for the Constitution, there were two that played a major part in American life. The first major argument was that the powers of the government came directly or indirectly from the common people. The second argument stated that to keep the government in check there is a series of checks and balances that will not let one branch of government gain too much control. Hamilton, Madison, and Jay put forth many of the arguments in support of the Constitution, but these two stood out more than the rest. In more depth, the first argument states that the government is directly related to the common people. The powers of the government come from ordinary powers or the common people and these ordinary powers have the ability to make changes in the government. The Constitution was designed in a manner as to protect the people of the nation both at the time the Constitution was produced and up to a time that the government might be destroyed. The protection of the people and their ordinary powers is achieved by allowing the citizens under the constitution to alter the governm ent that the Constitution set up. The House of Representatives for example derives its powers from the people of America the House is set up in such a manner that the people of America have a direct part in the government. The involvement of the people in government was a crucial argument in support of the Constitution, for it stated that the government would for the most part move in a direction derived by the populous of America. The second argument put forth by Hamilton, Madison and Jay was that the Constitution set up a form of checks and balances to protect the people from the government. Under the Constitution, three major branches were created the legislative, the executive, and the judicial branch. The legislature creates laws, the executive executes the laws and the judicial branch interprets the laws. With each branch having different powers no one branch can be tainted and then abuse its governmental powers. The statement of the checks and balances answered the concern that the government would become too powerful. With checks and balances, the government can only become as powerful as the people will allow. This fundamental plan also creates safeguards against the event of a president becoming a dictator. The argument about the system of checks and balances proves to be a system designed to protect the people of America from the government. These arguments provide for the security of the government and the people under the Constitution. Hamilton, Madison and Jay under the Federalist were showing that the government is run for the people and that they are directly involved in the governmental process. They also answered the concern that the government may become too large as restriction occurs through the system of checks and balances. The idea of the Federalist pamphlet was to put to rest many of the Anti-federalist concerns with the Constitution. The two major arguments made showed that the Constitution was in support of the masses of America. A republican form of government uses representatives to represent the people of America in the government. The argument against a republican form of government stands on one key principle that the people of America are not capable of being run directly or indirectly by the common people. A firm believer in the Constitution and the form of government it creates, Hamilton would be for a republican form of government. James Madison who is often called the father of the Constitution counters the argument against the republican form of government. .u4f79dde4dc9626fb33f2f181dc8a54f7 , .u4f79dde4dc9626fb33f2f181dc8a54f7 .postImageUrl , .u4f79dde4dc9626fb33f2f181dc8a54f7 .centered-text-area { min-height: 80px; position: relative; } .u4f79dde4dc9626fb33f2f181dc8a54f7 , .u4f79dde4dc9626fb33f2f181dc8a54f7:hover , .u4f79dde4dc9626fb33f2f181dc8a54f7:visited , .u4f79dde4dc9626fb33f2f181dc8a54f7:active { border:0!important; } .u4f79dde4dc9626fb33f2f181dc8a54f7 .clearfix:after { content: ""; display: table; clear: both; } .u4f79dde4dc9626fb33f2f181dc8a54f7 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u4f79dde4dc9626fb33f2f181dc8a54f7:active , .u4f79dde4dc9626fb33f2f181dc8a54f7:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u4f79dde4dc9626fb33f2f181dc8a54f7 .centered-text-area { width: 100%; position: relative ; } .u4f79dde4dc9626fb33f2f181dc8a54f7 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u4f79dde4dc9626fb33f2f181dc8a54f7 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u4f79dde4dc9626fb33f2f181dc8a54f7 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u4f79dde4dc9626fb33f2f181dc8a54f7:hover .ctaButton { background-color: #34495E!important; } .u4f79dde4dc9626fb33f2f181dc8a54f7 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u4f79dde4dc9626fb33f2f181dc8a54f7 .u4f79dde4dc9626fb33f2f181dc8a54f7-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u4f79dde4dc9626fb33f2f181dc8a54f7:after { content: ""; display: block; clear: both; } READ: Pantheon Essay PaperThe argument against a republican form of government hit a major cord with many of the prominent citizens. Many were afraid to leave the government in the hands of people that they saw as uneducated. The idea that spread was that the average person was not qualified to vote. At the time the states had the duty of electing the senators and many wanted as little power as possible in the hands of the â€Å"Average Joe†. At the time the only real say an average person would have would be through the House of Representatives leaving little to the ordinary people. The elite at the time were glad to have more authority so they could stay elite and prote ct their power. Madison argued that republic is the most desired form of government. Remembering the abuses under the English monarchy and parliament, Madison argued for a government where the people could stop the abuses with their powers in the government. A republic may be extended over a large region. With a republic form of government, the majority of the people are represented allowing a more equal opportunity based environment. Madison was afraid of repeating the past, by putting the power of the government into the hands of a few. In response to the objection of a republican form of government, Madison and others would wonder why we ever left England. Creating a republic our forefathers were securing the safety of our nation until the republic dies. Although many were for a republic, they also had many agendas so that the average person would not have complete control. Their worries showed though when they decided the states should choose the Senators. The only power given to the common people was through the House of Representatives. Madison believed to insure the protection of our country we must allow the people either directly or indirectly to have power in the government. The end result was that the writers of the Constitution created a compromise between the two arguments. This allowed satisfaction of the elite as well as the common people. Although today we have even widened the rights available to the average person many are still out of the hands of ordinary persons. The Constitution of America was created behind the backs of the American people. This was a view taken by a critic of the Constitution, George Clinton. The delegates from the states took the power of the government into their own hands when they created the Constitution. Instructed by their corresponding states, the delegates went to the convention to amend the Articles of Confederation, but instead they created a new document changing the government. Critics like George Clinton thought the Constitution was a mockery because of these actions by the delegates for it was the job of Congress to change the government if it needed to be and not the job of the delegates – â€Å"this convention has exceeded the authority given to it†¦Ã¢â‚¬ , Clinton. Clinton’s opposition to the Constitution came from the delegate’s loss of concern with what was the government of the time which was the Article of the Confederation. The delegates had no power to create the Constitu tion and because of this Clinton stood in firm opposition. Any alterations made to the Articles of the Confederation had to be reported to Congress. The job of the delegates at the Philadelphia convention was to debate about the Articles of Confederation and create amendments to it. The power of the delegates was limited in that they did not have power to create a new document that would create a new government. Clinton argued that would have been the job of Congress to decide if a new government was needed. By creating the Constitution, the delegates created a revolution and changed the government without having the power to do so. Clinton argued that if a change needed to be made, it would come through the established government. The abuse of power by the delegates makes the Constitution an objectionable force against the way that the government is supposed to work. .uac09bd56221747e673ddcc59db2b8457 , .uac09bd56221747e673ddcc59db2b8457 .postImageUrl , .uac09bd56221747e673ddcc59db2b8457 .centered-text-area { min-height: 80px; position: relative; } .uac09bd56221747e673ddcc59db2b8457 , .uac09bd56221747e673ddcc59db2b8457:hover , .uac09bd56221747e673ddcc59db2b8457:visited , .uac09bd56221747e673ddcc59db2b8457:active { border:0!important; } .uac09bd56221747e673ddcc59db2b8457 .clearfix:after { content: ""; display: table; clear: both; } .uac09bd56221747e673ddcc59db2b8457 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uac09bd56221747e673ddcc59db2b8457:active , .uac09bd56221747e673ddcc59db2b8457:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uac09bd56221747e673ddcc59db2b8457 .centered-text-area { width: 100%; position: relative ; } .uac09bd56221747e673ddcc59db2b8457 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uac09bd56221747e673ddcc59db2b8457 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uac09bd56221747e673ddcc59db2b8457 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uac09bd56221747e673ddcc59db2b8457:hover .ctaButton { background-color: #34495E!important; } .uac09bd56221747e673ddcc59db2b8457 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uac09bd56221747e673ddcc59db2b8457 .uac09bd56221747e673ddcc59db2b8457-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uac09bd56221747e673ddcc59db2b8457:after { content: ""; display: block; clear: both; } READ: Epidemiology in Nutrition EssayStates appointed individuals as delegates to attend the Philadelphia convention. The delegates once at the convention failed to notify their states of the new purpose to create the Constitution. If the states had known of the plan to create a new government, their response would have been different. The new government under the Constitution was larger and more powerful. States at this time felt threatened by a large central government because during this time they were in control. By not notifying the states of what they were doing, the delegates were no longer working under the will of their states but under their own will and for their own benefit. In taking this power away from the states and placing it in their own hands, the Constitution created by the delegates goes against what a republic is when representatives no longer represent what they are appointed to. Clinton argues, that because the delegates took power into their own hands, the Constitution was created tainted and should be opposed. The delegates made the Constitution with their own self-interest in mind. The delegates took the job that was to be done by Congress and created a new government. The delegates created a tainted document when they took power away from the states and congress. They created a document that they had no authority to create and wanted it implemented. Clinton strongly opposed this. Political Issues